At Fairy Tale Attire, we want you to shop with confidence.

We offer a 7-Day Return & Exchange Policy from the date of delivery.

Eligibility for Returns

To qualify for a return:

• Item must be unused, unworn, and unwashed
• Original tags and packaging must be intact
• Return request must be made within 7 days of delivery
• Proof of purchase is required

Items returned without prior approval will not be accepted.

How to Request a Return

To initiate a return, contact us at:

📧 fairytaleattire.shop@gmail.com
📍 I-10 Markaz, Islamabad

WhatsApp: 03335414366

Once your request is approved, we will provide return instructions.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear pictures. We will resolve the issue promptly.

For verified damaged or incorrect items:
✔ We cover the return shipping cost.

Size or Change of Mind Returns

If you wish to exchange due to size or personal preference:

• Customer is responsible for return shipping charges.
• Exchange is subject to stock availability.

Non-Returnable Items

We do not accept returns on:

• Gift cards
• Customized or altered products

Refund Process

Once we receive and inspect your return:

• You will be notified via email or phone.
• Approved refunds are processed within 5–7 working days.
• Refunds for prepaid orders are issued via bank transfer.
• For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit.

Please note: Banks may take additional time to process refunds.

Important for COD Orders

All Cash on Delivery orders are confirmed before dispatch.

Failure to accept confirmed COD orders may result in order restrictions for future purchases.